Job Description for Support Specialist role at Maker Inc. (Full-time)
Role Overview
- Solving a wide range of incoming tech queries to achieve customer satisfaction
- Establish warm and friendly rapport whilst interacting with customers via email or chat
- Share process improvement-related ideas
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Work with the Customer Success and Product team to continuously evolve the product based on customer feedback, reported issues and new trending technologies.
Must Have
- Willingness to work in high-paced startup environment
- 2-4 years of experience in tech support at a SaaS company
- Exposure to ecommerce, shopify ecosystem
- Willingness to work in US hours- Pacific time or Eastern Time
- Excellent written and verbal English
- Excellent attitude and desire to learn
Location: Remote, work from home
Job Type: Full-time, Mon-Friday, 9:00 am – 7:00 pm